Creospace Limited – Terms and Conditions of Trade.

1. About These Terms

These Terms & Conditions govern your purchase of products and services from Creospace Limited (trading as Creo) through our website creospace.co.nz or directly via our sales team. By placing an order or accepting a proposal, you agree to these terms.

Our proposals may also contain additional terms specific to your project. Where additional terms are set out in a proposal, those terms apply alongside these Terms & Conditions. In the event of any conflict, the terms in the proposal take precedence.

2. Contact Information

Creospace Limited
Address: 6b T Y Duncan Road, Oamaru, 9494, New Zealand
Phone: 0800 000 334
Email: info@creospace.co.nz

3. Products & Services

Creo designs and builds playspaces, supplying playground equipment, safety surfacing, and associated installation services. Our offering includes supply-only orders and full design and build projects.

4. Pricing & GST

All prices are in New Zealand Dollars (NZD) and exclude GST unless otherwise stated. GST will be added to invoices at the applicable rate.

We reserve the right to update pricing at any time.

5. Quotes & Proposals

Written proposals are valid for 30 days from the date of issue unless otherwise stated. Acceptance of a proposal constitutes agreement to these Terms & Conditions. Verbal quotes are indicative only and are not binding.

6. Payment

Accepted payment methods: bank transfer, credit card (Visa, Mastercard), and cheque (by prior arrangement).

For supply-only orders, the following payment schedule applies upon agreement to proceed:

40% deposit on signing of order – due 7 days after date of invoice
40% prior to dispatch from manufacturer – due 7 days after date of invoice
Balance invoiced on dispatch – due 20th of the month following invoice date

For design and build projects, the following payment schedule applies upon agreement to proceed:

Projects under a month

40% deposit issued on proposal signing – payable on receipt of invoice
Remaining balance on completion – due 20th of the month following invoice date

Projects over a month

40% deposit issued on proposal signing – payable on receipt of invoice
Progress claims – due 20th of the month following invoice date
Remaining balance on completion – due 20th of the month following invoice date

All payments must be received in cleared funds before goods are dispatched or installation is scheduled.

7. Shipping & Delivery

Delivery timeframes are estimates only and may vary depending on supplier lead times, freight availability, and site readiness. Creo will communicate expected delivery windows at the time of order.

Freight costs are shown in your proposal or confirmed at the time of order. Rural delivery surcharges may apply.

For installation projects, the client is responsible for ensuring the site is accessible, prepared, and ready for installation on the agreed date. Additional charges may apply if site conditions cause delays.

8. Risk & Ownership

Risk of loss or damage passes to you upon delivery of goods to your site. Ownership of goods remains with Creo until payment is received in full.

You must inspect all goods upon delivery and notify us within 5 business days of any damage, defects, or discrepancies.

9. Warranties & Consumer Rights

Your rights under the Consumer Guarantees Act 1993 apply and cannot be excluded.

Equipment warranties are provided by the relevant manufacturer and are passed on to you. Warranty periods and coverage vary by product and will be documented in your proposal or on request.

Warranties do not cover: damage caused by misuse, vandalism, or unauthorised modification; normal wear and tear; failure to follow maintenance guidelines; or damage caused by acts of God.

10. Faulty or Defective Products

If you receive a faulty or defective product, contact us promptly at info@creospace.co.nz. Please provide proof of purchase and photos of the defect. We will assess the issue and, where the fault is confirmed, arrange repair, replacement, or refund at our discretion. Return freight for confirmed faulty goods will be covered by Creo.

11. Limitation of Liability

To the maximum extent permitted by law, Creo’s liability for any claim is limited to the purchase price paid for the relevant goods or services.

We are not liable for indirect, consequential, or special losses, including loss of use, project delays caused by third parties, or business interruption.

12. Privacy

We collect and use your personal information in accordance with the Privacy Act 2020. Your information is used to process orders, manage your project, and communicate with you. We do not sell your information to third parties.

13. Dispute Resolution

We aim to resolve any disputes quickly and fairly. If we cannot reach agreement through direct negotiation, either party may refer the matter to mediation before pursuing legal proceedings.

13. Dispute Resolution

We aim to resolve any disputes quickly and fairly. If we cannot reach agreement through direct negotiation, either party may refer the matter to mediation before pursuing legal proceedings.

14. General

These Terms & Conditions are governed by New Zealand law. We may update these terms from time to time — the current version will always be available at creospace.co.nz.

For questions, contact us at info@creospace.co.nz or 0800 000 334

Document updated 17 June 2026.